What is included in the subscription plan?

The subscription plan includes comprehensive support for your workstations, including software management, updates, security patches.

Can I switch between plans if my needs change?

Yes, you can easily switch between the hourly and subscription plans based on your changing business requirements. Contact our support team to adjust your plan.

Do you offer a free trial for your services?

We currently do not offer a free trial, but we provide detailed consultations to help you understand how our services can benefit your business.

What types of businesses do you support?

We support businesses of all sizes, from small startups to medium-sized enterprises, across various industries. Our solutions are tailored to meet diverse IT needs.

How quickly can I get support if I have an issue?

Our team is available for immediate support. For subscription plan members, we offer priority response times to ensure minimal disruption to your operations.

How do you ensure the security of my IT systems?

We implement the latest security measures, including regular updates, security patches, and proactive monitoring, to protect your IT systems from potential threats.

IT Support for business - professional solutions from IThink

IThink IT support plans comparison: pricing and included IT support, monitoring, and security services.
Service	Hourly Support Plan Pay only for the time you need from 35 €per hour	Popular Subscriber Plan Comprehensive IT care for one workstation from 9 €per month / workstation	Premium Plan All-in-One IT Support from 13 €per month / workstation
Consulting & Strategic Planning
Security Solutions Implementation & Consulting	Included	Included	Included
Backup Solutions Implementation & Management	Included	Included	Included
IT Strategy Planning & Development	Included	Included	Included
Core Support
Fixed Hourly Rate	Included	Included	Included
IT Equipment Sales	Included	Included	Included
Workstation Maintenance & Support	Included	Included	Included
Network Infrastructure Maintenance & Support	Included	Included	Included
Server Maintenance & Support	Included	Included	Included
Cloud Platform Support (M365, Google Workspace, Dropbox, etc.)	Included	Included	Included
Software License Supply	Included	Included	Included
Support Request Registration via Phone	Included	Included	Included
Support Request Registration via Email	Included	Included	Included
Proactive Maintenance & Monitoring
Cloud Platform Supervision (M365, Google Workspace, Dropbox, etc.)	Not included	Included	Included
Free On-Site Visit (Vilnius Area)	Not included	Included	Included
Preventive Maintenance (Cooling System Cleaning)	Not included	Included	Included
Software License Management	Not included	Included	Included
Scheduled Software Updates	Not included	Included	Included
Automated IT Issue Resolution	Not included	Included	Included
Backup Monitoring & Periodic Testing	Not included	Included	Included
Management & Reporting
Customer Portal (Reports, Inquiries, Asset Management, Invoicing)	Not included	Included	Included
Company IT Asset & Status Reports	Not included	Included	Included
Support Request Registration via Proactive Monitoring Agent	Not included	Included	Included
Support Request Registration via Customer Portal	Not included	Included	Included
Priority Task Handling	Not included	Included	Included
Security
Active Directory User & Access Management	Not included	Included	Included
Endpoint Detection & Response (EDR/XDR) Antivirus Management	Not included	Included	Included
Remote Monitoring & Management (RMM) Tools for Internal IT Teams	Not included	Not included	Included
Replacement Hardware for Warranty Repairs	Not included	Not included	Included
Security Incident & Event Management (SIEM) Services	Not included	Not included	Included

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