Who we serve
Whether you manage a Lithuanian branch from abroad or you're an MSP/IT team needing reliable local hands — IThink has a dedicated service model for you.
Your HQ IT team is in London, Stockholm, or Frankfurt — but your Vilnius branch needs someone on the ground. IThink acts as your trusted local IT department without the overhead of hiring locally.
You manage the ticket, the client relationship, and the SLA — we execute on-site in Lithuania under your brand. Clean handoff, NDA-protected, engineer-to-engineer workflow.
What we do on-site
Every task a remote IT manager would need done locally — executed by certified engineers with detailed reporting.
Full workstation rollouts, server hardware installs, asset tagging, and end-of-life decommissioning with chain-of-custody documentation. We execute on your imaging/configuration specs.
Cable patching, rack mounting, switch/router configuration on instruction, KVM console access, and structured cabling. We follow your network diagrams precisely.
New hire workstation setup, account provisioning support, desk configuration, and handover walkthroughs — so your end users are productive from day one.
Same-day and next-business-day engineer dispatch for critical failures. P1 issues get an engineer on-site within 2 hours in Vilnius, 4 hours in other Lithuanian cities.
Certified IThink engineer accompanies and supervises third-party vendor technicians at your premises — ensuring security compliance and accurate work reporting.
Physical diagnostics, device health checks, photo documentation, serial number capture, and structured closure reports — everything your remote team needs to act.
Response commitments
We publish our response times so you can plan your IT operations with confidence. Retainer clients get priority queuing across all tiers.
| Priority | Scenario | Remote acknowledgement | On-site ETA (Vilnius) | On-site ETA (other LT cities) | Notes |
|---|---|---|---|---|---|
| P1 Critical | Total site outage, server down, security incident | 15 minutes | 2 hours | 4 hours | 24/7 coverage available |
| P2 High | Partial outage, key user unable to work | 30 minutes | 4 hours / same day | Next business day | Business hours default |
| P3 Medium | Single device failure, planned maintenance | 2 hours | Next business day | 2 business days | Scheduling by agreement |
| P4 Low | Scheduled rollout, asset collection, project work | Same business day | Agreed project schedule | Project plan provided | |
Process
From ticket submission to signed-off completion report — a transparent, predictable process designed for IT managers who aren't on-site.
Get started today
Tell us about your branch office or MSP requirements. We'll respond within 2 hours with a tailored proposal and transparent pricing.
